Privacy and Confidentiality Statement
livingindependently.com.au is committed to providing quality services and your right to privacy
and confidentiality will be recognised, respected, and protected in all aspects of your contact
with us. This statement outlines our ongoing obligations to you in respect to how we manage
your Personal Information.
livingindependently.com.au complies with the Privacy Act 1988 (Cwth)
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses and phone
numbers.
We collect your Personal Information in many ways including interviews, correspondence, by
telephone, by email, via our website livingindependently.com.au from other publicly available sources
and from third parties.
We will only request and retain Personal Information that is necessary to:
- assess your eligibility for a service;
- provide a safe and responsive service;
- monitor the services provided; and
- fulfil contractual requirements to provide non-identifying data and statistical
information to a funding body.
Photographs and videos are classified as Personal Information under privacy legislation. We
will only take photos or videos of you with your full and voluntary consent.
When we collect Personal Information, we will explain to you why we are collecting the
information and how we plan to use it.
Sensitive Information
Sensitive Information is a type of Personal Information that is an opinion about an individual’s
racial or ethnic origin, political opinions, membership of a political association, religious or
philosophical beliefs, membership of a trade union or other professional body, sexual
preference or practices or criminal record.
Sensitive Information includes Health Information, which is information or an opinion about
the physical, mental or psychological health or ability of an individual.
Sensitive Information will be used by us only: - for the primary purpose for which it was obtained; or
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent; or
- where required or authorised by law.
Third Parties
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Where reasonable and practicable to do so, we will collect your Personal Information only
from you. However, in some circumstances we may be provided with information by third
parties (such as other disability support services). In such cases we will take reasonable
steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Information
Your Personal Information will only be disclosed:
- for medical treatment or emergency;
- to outside agencies with your or your representative’s permission;
- with written consent from a person with lawful authority;
- when required by Commonwealth Law; or
- to fulfil legislative obligations such as mandatory reporting.
Security and Destruction of Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify your Personal
Information.
Access to your Information
You may access the information we hold about you, including to update or correct it, subject
to certain exceptions. If you wish to access your information, please speak to a staff member.
In order to protect your Personal Information we may require identification from you before
releasing the requested information.
You have the right to: - request access to information we hold about you;
- access this information; and
- make corrections if you consider the information is not accurate, complete or up to
date.
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However, in accordance with the Privacy Act 1988 (Cwth), access may be denied in part or
in total where: - the request is frivolous or vexatious;
- providing access would have an unreasonable impact on the privacy of other
individuals; - providing access would be likely to prejudice an investigation of possible unlawful
activity; - providing access would pose a serious and imminent threat to the life or health of any
individual; and - denying access is required or authorised by or under law.
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We aim to address all requests to access or correct information within 2 working days. We
will not charge any fee for your access request but may charge an administrative fee for
providing a copy of your information.
Maintaining the Quality of your Personal Information
It is important to us that your information is up to date. We will take all reasonable steps to
make sure that your information is accurate and complete. If you find that the information we
have is not up to date or is inaccurate, please advise us as soon as practicable so we can
update our records and ensure we can continue to provide quality services to you.
Policy Updates
Privacy and Confidentiality and Records and Information Management Policies and
Procedures are formally reviewed at least annually. Formal reviews include participant, staff
and other stakeholder feedback.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Statement please contact us at:
Email: info@livingindependently.com.au
DECLARATION
I, have been informed of and understand the obligations outlined in Staff Code of Conduct and
agree to abide by these requirements.
Signature content
Date 01.01.2025